Karkade is a food business, so we handle refunds differently to a clothing or homewares store. We'd rather be upfront about that before you order than after.
Food products
We don't offer refunds or exchanges on food for change of mind. That includes dried hibiscus, beef bacon, tameah and anything else edible. Once food has left our hands we can't verify how it's been stored, and we won't resell returned food. That's a food safety position, not a commercial one.
If something's wrong with your order
That's different, and we'll always make it right. Get in touch within 48 hours of receiving your order if:
- it turned up damaged, leaking or with a broken seal
- you got the wrong item or the wrong size
- a frozen item arrived thawed
- the product isn't of acceptable quality
Email drinkkarkade@gmail.com with your order number and a photo. We'll replace it or refund it in full, whichever you'd rather.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Cancelling a pre-order
Pre-orders for smokehouse products can be cancelled for a full refund any time before we make the batch. Email us and we'll process it.
Contact
Karkade, a M2 Manufacturing brand. ABN 50 702 592 688.
Email: drinkkarkade@gmail.com
Western Sydney, NSW, Australia